The Claudes SEN Law Campaign Blog

Complaint lodged against Thames Water

Published by

Aquayemi-Claude Akinsanya

on

Dear Chris Weston & Senior Management,

I am writing to you regarding a serious complaint lodged against Thames Water, specifically concerning issues of harassment, disability discrimination, and defamation of character. Additionally, Thames Water has refused to offer a repayment scheme for what we believe to be fabricated water overbilling payments. Our service has been consistently poor, and communication has been inadequate.

I have attached a formal Pre-Action Protocol Letter outlining our grievances and seeking financial compensation for the distress and financial impact caused. We hope to resolve this matter amicably; however, we are prepared to escalate our complaint if necessary.

Twitter Thread – https://x.com/Iam_Claude25/status/1831649171280986407?t=zTkX32jKEASQyY3-UdEWvw&s=19

Please find the details of our complaint and the attached Pre-Action Protocol Letter. We look forward to your prompt response and resolution to this issue.

Thank you for your attention to this matter.

Kind regards,  

Disability Appoint for:

Aquayemi-Claude Akinsanya 

fivetwentyzerb@outlook.com 

Cc: fivetwentyzerb@gmail.com 

Attachments:

1. Pre-Action Protocol Letter 

2. Complaint Details  

Recipients:

– Chief Executive & Chiar of Ofwat: Iain Coucher (iain.coucher@ofwat.gov.uk)  

– Chair of Ofwat: iain.coucher@ofwat.gov.uk

– Ombudsman: 

phso.enquiries@ombudsman.org.uk

– Chief Executive of Thames Water: Chris Weston (chris.weston@thameswater.co.uk)  

Cc: Ms. L Canon (Independent Legal Adviser)

FlowersEarthEd@outlook.com 

Sent from Outlook for Android

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Twitter Thread

Pre Action Protocol Letter addressed to Thames Water

https://www.dropbox.com/scl/fi/co1axkvybbgqq9ra9xm7y/Pre-Action-Protocol-Letter-Complaint-_240907_150822-1.pdf?rlkey=grs3coygdi6ga2yi2rr3xvalc&st=5aoxwqgv&dl=0

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3 responses to “Complaint lodged against Thames Water”

  1. Paul Larke Avatar
    Paul Larke

    Please contact me I have been discrimanated bullied because I have a mental health condition this was by three managers and the head of ER they even suspended me without a reason and would not allow me to return to work offered me a settlement with money in 2024 never received a penny

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    Reply
    1. Aquayemi-Claude Akinsanya Avatar
      Aquayemi-Claude Akinsanya

      Dear Paul,

      Thank you for your message and for speaking out. I’m truly sorry to hear about the distressing experiences you’ve faced. Discrimination and bullying—especially in relation to mental health—are completely unacceptable, and it’s deeply concerning that you were treated in this way.

      I’d like to ensure your voice is heard and your complaint is taken seriously. Please could you share more details with me directly via private message or email, including any documentation or correspondence related to your case? I will do everything I can to escalate this matter appropriately and ensure accountability. You receive spotlight for Justice if that’s through spotlight article or informing a fellow Journalist who I may be able to get you in contact with if I can.

      You deserve dignity, respect, and justice.

      Sincerely,
      Aquayemi-Claude Akinsanya

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      1. Aquayemi-Claude Akinsanya Avatar
        Aquayemi-Claude Akinsanya

        Follow-Up Message: Also in relation to Podcast would be available for a date in 2027 or interested? If so yes. Thank you for sharing your interest. Myself and my team will be reaching once a Booking has been made. Please visit the following 🔗. Also don’t hesitate to drop us a email (SSLCAPOD@GMAIL.COM) with your name, pronouns, short bio with profile photo and we love social media links. We look forward to collaborate while having you as a Guest Speaker. To share your story.
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